Withdrawal and model withdrawal form

Consumers are entitled with a right of withdrawal under the following conditions, where consumer is any natural person who enters into a legal transaction for a purpose that can be attributed mostly neither commercial nor its independent vocational activity.

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last lot or piece.

To exercise the right of withdrawal, you must inform us (LENOX Handels- und Speditionsgesellschaft mbH, Theodorstrasse 42-90, 22761 Hamburg, Tel.: +49 (0) 40 8541 4052, Fax: +49 (0) 3222 4268 109, Email: hallo@solino-coffee.com) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory. You can also electronically fill in and submit the model withdrawal form or any other unequivocal statement on our website http://www.solino-coffee.com/media/widerrufsformular-solino.pdf. If you use this option, we will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by e-mail) without delay.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusion of right of withdrawal

The operator may exclude the right of withdrawal from the consumer. Exclusion of the right of withdrawal is only possible for products :
which have been made to the consumer’s specifications by the entrepreneur – that are clearly personal in nature – that can not be returned due to their nature – that spoil or age quickly.

Model withdrawal form
(complete and return this form only if you wish to withdraw from the contract)
Theodorstr. 42 – 90 Haus 4
22761 Hamburg
Fax: +49 (0) 3222 4268 109
E-Mail: hallo@solino-coffee.comI/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),



Ordered on (*) ____________ / received on (*) __________________

Name of consumer(s)

Address of consumer(s)

Signature of consumer(s) (only if this form is notified on paper)


(*) Delete as appropriate.

Note: You can also CLICK HERE for our withdrawal form for manual filling download (PDF). To open the file in PDF format you need Adobe Reader, which you can download for free on the internet HERE.

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